Privacy Policy

This policy explains what Mountain Time Plumbing LLC ("we", "us") collects when you visit mountaintimeplumbing.com or contact us, what we do with it, and who helps us handle it. This website has no user accounts, logins, comments or file uploads.

Information We Collect

Information you give us

When you fill out a form on this site, book online, call, or text us, we collect what you provide. That can include:

• Your name, phone number and email address
• Your city or ZIP code and service address
• The service you need, your timeline, and any description of the problem
• Your text message consent choices

Information collected automatically

When you browse the site, some information is collected automatically through cookies, browser storage and similar tools:

• Pages you visit and actions you take, such as submitting a form or tapping a phone number
• Device and browser type, IP address and approximate location
• How you found us, such as the ad, search or website that sent you. This includes ad click IDs and campaign tags in the link you clicked

We save how you first found us in your browser so that if you come back later and contact us, we know which ad or search brought you in. This helps us see which advertising actually works.

How We Use Your Information

• To respond to service requests and provide estimates
• To schedule and manage appointments
• To send appointment reminders and service updates
• To process payments and provide invoices
• To send promotional messages, only if you opted in
• To measure which ads and pages lead to customers, and to show our ads to people likely to need a plumber
• To improve our website and service

Who We Share Your Information With

We do not sell your personal information. We share it only with service providers that help us run the business, and only for the purposes described here:

• HighLevel (LeadConnector). Our customer management and messaging system. Forms submitted on this site are sent here so our team can follow up.
• ServiceTitan. Our scheduling, dispatch and invoicing system. If you book online, your booking is handled by ServiceTitan.
• Google. We use the Google Ads tag to measure when someone who clicked our ad contacts us. Google may use cookies to do this. You can manage ad personalization atadssettings.google.com.
• Meta (Facebook and Instagram). We use the Meta Pixel to measure the results of our ads and to show ads to people who visited our site. Meta may use cookies to do this. You can manage this in yourFacebook ad preferences.
• Our website host. Like any website, our hosting provider processes technical data such as IP addresses to deliver pages.

We may also disclose information if required by law, or to protect our rights, customers or employees.

Cookies and Your Choices

You can block or delete cookies in your browser settings, and most browsers offer private browsing that clears stored data when you close it. Blocking cookies will not stop you from calling us or using the site. You can also opt out of interest-based ads from many companies atoptout.aboutads.info.

How Long We Keep Your Information

We keep customer and service records for as long as we need them to serve you, honor warranties, and meet tax and legal requirements. Advertising and analytics data held by Google and Meta is kept according to their own policies.

Your Rights

You can ask us what personal information we have about you, ask us to correct it, or ask us to delete it. We will honor deletion requests except for records we are legally required to keep. To make a request, contact us using the details at the bottom of this page.

Data Security

We use reasonable administrative, technical and physical safeguards to protect your information, and we limit access to people who need it to do their jobs. No method of sending or storing data online is completely secure, so we cannot guarantee absolute security.

Children

This site is not directed to children under 13, and we do not knowingly collect personal information from them.

Changes to This Policy

If we change how we handle your information, we will update this page and the date at the top.

SMS Privacy Policy

Mountain Time Plumbing LLC collects opt-in consent verbally from customers. Customers may opt in to receive messages either in person at our physical location, or over a phone call. When a customer is registered for the first time, they are asked to provide their phone number, and our staff is trained to ask if the customer would like to opt in to SMS-based communications including:

• Billing notifications
• Appointment reminders
• Dispatch notifications
• Job completion surveys

Customers are verbally informed that:

• Message and data rates may apply
• Message frequency may vary
• They can text HELP for support or more information
• They can text STOP to unsubscribe at any time and no further messages will be sent
• Their mobile information will not be shared with third parties for marketing or promotional purposes

By submitting our contact form and signing up for texts, you consent to receive text messages from Mountain Time Plumbing at the number provided, including messages sent by auto dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help.

SMS Communications, Program Description

By providing your phone number and opting in, you agree to receive SMS/MMS text messages from Mountain Time Plumbing. These messages are primarily used to provide:

• Appointment confirmations and reminders
• Technician "on-the-way" notifications (ETA)
• Follow-up messages regarding completed service or estimates

Express Consent

By clicking "Submit" on our booking forms or providing your number during a service call, you give express written consent to receive automated text messages. Consent is not a condition of purchase.

Message Frequency

Message frequency varies based on your interaction with us. Typically, you can expect 3–5 messages per service appointment (booking confirmation, reminder, dispatch notification, and follow-up).

Rates and Charges

Mountain Time Plumbing does not charge for our text messaging service; however, standard message and data rates may apply from your wireless carrier depending on your mobile plan.

Opt-Out & Support

• To Opt-Out: Reply STOP to any text message you receive from us. You will receive one final confirmation text.
• For Help: Reply HELP for more information, or contact us directly.

Privacy & Data Protection

We value your privacy. Your mobile number and personal data will never be sold or shared with third parties for marketing or promotional purposes. All data is handled in accordance with this Privacy Policy.

Customer Support Contact Information

Mountain Time Plumbing LLC
Phone: (208) 993-0717
Email: Service@mtpidaho.com

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

Age Restriction

You must be 18 years or older to opt in to receive SMS communications.